Shipping Policy
TECHINCAL AND SITE INFORMATION
Reset your Password
To retrieve your password, please visit the login area of the online store and
select:
"Email me a new password." In a few minutes you will receive an email
with your auto-generated password. Once you receive this log on to the site and
visit the My Account screens to reset your password.
Update your Shipping Address
While Checking out with an order you will be prompted to select a Shipping
Address at step 2 of 3: Shipping. Simply click the “Add New Address” and enter
the address that you would like this order shipped to. You can also visit the
My Account screen to edit your list of shipping addresses. Please note that if
you change one of your shipping addresses after you have placed an order that
order will still be shipped to the OLD address. If you need to change the
shipping address on an order which is being processed please contact customer
service.
SHIPPING INFORMATION
To check on the status of your order, simply click here Order History.
Account and Order information can be seen by following the "My
Account" link found in the upper right hand site of the Store and
continue by selecting Order History.
If additional information or help is needed feel free to contact us during our
business hours: Mon. - Fri. 9 AM - 5 PM Pacific Daylight time excluding
holidays. To contact Customer Service, please email customerservice@dashaway.net or
call 866-968-3274.
Shipping and Handling Information
Please allow up to 2-3 weeks for delivery, although orders will likely arrive
sooner. For orders outside of the USA, delivery time may vary
depending on your delivery area. Orders are processed in the order received.
If you are shipping to an Army Post Office (APO) and Fleet Post Office
(FPO) please select "Ground" and you will be charged the standard fee
for ground shipping, but will really receive your package via USPS.
Domestic Shipping
The Dashaway Company Store ships orders within the USA upon customer choice of mail
carrier and related service. Shipping rates are calculated based on the
products weight and size. All Shipping Rates are calculated by UPS and reflect
the actual cost of shipping. A handling fee will be applied to all orders.
International Shipping
We are currently not shipping outside of the United States through our website.
Please contact us if you are outside of the United States and we may be able to
make special arrangement for you.
ACCEPTED FORMS OF PAYMENT
Credit Cards
The Dashaway Company Store accepts the following Credit Cards: Visa,
MasterCard, American Express and Discover.
Checks and Money Orders
Please make checks or money orders payable to “Dashaway Company”.
If you choose to pay for your order with a check, you must allow 3 weeks for
the check to clear before your order is processed. Your order will still be
shipped within the regular delivery time of up to 6 weeks. We accept checks in
US dollars from a US
bank ONLY.
Order Cancelation
Once an order has been placed, it is not possible to cancel orders. All orders
are immediately processed for shipping once we receive them. The Dashaway Store
reserves the right to cancel any order for any reason at our discretion.
OTHER POLICY INFORMATION
At any time, the Dashaway Store may feature items at a reduced price. If you’ve
ordered an item previously or after the time the item is featured on sale, you
will not be given that sale price. The sale or reduced price is only honored
when the item is ordered with in the time it is featured on sale or the price
reduced. We reserve the right to limit the quantities of purchased merchandise items
at any time.