Support
Your needs are important to us, if you have questions about our products or services don’t hesitate to call. Our friendly customer support staff is
available M-F 8:30-5:30pm PST
Call 1-866-YOU-DASH (968-3274)
11620 Wilshire Blvd, Suite 800 Los Angeles, CA 90025
If you need questions answered immediately, please check our FAQ page, it’s likely you’ll find the answers you need.
Shipping Policy - learn more »
Warranty - learn more »
Return Policy - learn more »
Rentals and Leasing - learn more »
Register Product - learn more »
Financing Options - learn more »
Shipping Policy - Temporary Location
SHIPPING INFORMATION
To check on the status of your order, simply click here Order History. Account and Order information can be seen by following the "My Account" link found in the upper right hand site of the Store and continue by selecting Order History. If additional information or help is needed feel free to contact us during our business hours: Mon. - Fri. 9 AM - 5 PM Pacific Daylight time excluding holidays. To contact Customer Service, please email customerservice@dashaway.net or call 866-968-3274.
Shipping and Handling Information
Please allow up to 2-3 weeks for delivery, although orders will likely arrive sooner. For orders outside of the USA, delivery time may vary depending on your delivery area. Orders are processed in the order received. If you are shipping to an Army Post Office (APO) and Fleet Post Office (FPO) please select "Ground" and you will be charged the standard fee for ground shipping, but will really receive your package via USPS.
Domestic Shipping
The Dashaway Company Store ships orders within the USA upon customer choice of mail carrier and related service. Shipping rates are calculated based on the products weight and size. All Shipping Rates are calculated by UPS and reflect the actual cost of shipping. A handling fee will be applied to all orders.
International Shipping
We are currently not shipping outside of the United States through our website. Please contact us if you are outside of the United States and we may be able to make special arrangement for you.
ACCEPTED FORMS OF PAYMENT
Credit Cards
The Dashaway Company Store accepts the following Credit Cards: Visa, MasterCard, American Express and Discover.
Checks and Money Orders
Please make checks or money orders payable to “Dashaway Company”. If you choose to pay for your order with a check, you must allow 3 weeks for the check to clear before your order is processed. Your order will still be shipped within the regular delivery time of up to 6 weeks. We accept checks in US dollars from a US bank ONLY.
Order Cancelation
Once an order has been placed, it is not possible to cancel orders. All orders are immediately processed for shipping once we receive them. The Dashaway Store reserves the right to cancel any order for any reason at our discretion.
OTHER POLICY INFORMATION
At any time, the Dashaway Store may feature items at a reduced price. If you’ve ordered an item previously or after the time the item is featured on sale, you will not be given that sale price. The sale or reduced price is only honored when the item is ordered with in the time it is featured on sale or the price reduced.
We reserve the right to limit the quantities of purchased merchandise items at any time.